Terms and Conditions

1. Introduction

These Terms and Conditions govern all services provided by Vantage Drain Services. By instructing Vantage Drain Services to carry out work, requesting a quotation, or allowing work to commence, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.

These terms apply to all services undertaken by Vantage Drain Services for residential customers, landlords, commercial clients, property managers and businesses.

These Terms and Conditions apply whether services are arranged verbally, in writing, online or via telephone.

If any part of these Terms and Conditions is deemed unenforceable, the remaining provisions shall continue to remain in full force.

2. Company Information

Vantage Drain Services is a drainage and plumbing services provider offering inspection, investigation, repair and maintenance services for drainage systems.

The Company operates across various areas and provides services to homeowners, landlords, businesses and property managers.

Services may be provided to residential properties, rental properties, commercial premises, offices, retail units, industrial buildings and mixed-use properties.

3. Scope of Services

Vantage Drain Services provides a range of drainage and related services including but not limited to:

• Drain unblocking
• CCTV drain surveys
• Drain inspections
• Drain repairs
• Drain relining
• High pressure drain jetting
• Excavation and drainage repairs
• Emergency plumbing services
• Drainage investigations

Services may involve inspection, cleaning, repair, excavation or installation work depending on the condition of the drainage system and the work required.

The Company will carry out services using reasonable care and skill and in accordance with standard industry practices.

4. Estimates and Quotations

Any estimate or quotation provided by the Company is based on the information available at the time of inspection or discussion with the Customer.

Due to the hidden nature of drainage systems, additional defects or complications may be discovered during the course of works.

Where additional work is required, the Customer will be informed and approval will be sought where reasonably possible before continuing with additional works.

Quotations may be subject to time limits and may change due to fluctuations in material costs, labour costs or site conditions.

5. Emergency Call-Out Services

The Company provides emergency drainage and plumbing services where immediate attention is required.

Emergency works may involve temporary solutions designed to reduce immediate damage or restore basic function until permanent repairs can be carried out.

Emergency services may incur call-out charges depending on the time, location and nature of the service required.

6. Drain Unblocking Services

The Company will make reasonable efforts to clear blockages within drainage systems.

However, blockages may occur due to a variety of reasons including:

• Foreign objects within pipework
• Grease or fat build-up
• Wet wipes or sanitary products
• Root ingress
• Collapsed pipework
• Structural defects within drainage systems

In situations where the blockage cannot be cleared due to structural issues or severe obstructions, additional investigation or repair works may be recommended.

The Company cannot guarantee that all blockages will be successfully cleared where underlying drainage defects exist.

7. High Pressure Drain Jetting

High pressure water jetting is commonly used to clear blockages and clean internal pipe surfaces.

While jetting is an effective method for clearing blockages, older drainage systems or pipework in poor condition may already contain structural weaknesses.

The use of high pressure water jetting may expose existing defects or structural failures within pipework that were previously hidden.

The Company shall not be liable for damage caused by pre-existing structural defects revealed during jetting operations.

8. CCTV Drain Surveys

CCTV drain surveys are conducted using specialist camera equipment inserted into drainage systems.

These surveys allow visual inspection of pipework and can identify blockages, cracks, root ingress, collapsed sections and other defects.

Survey findings are based on conditions visible at the time of inspection.

Certain limitations may apply including:

• Sections of pipework that are inaccessible
• Areas obstructed by blockages
• Hidden structural defects not visible to the camera
• Pipework buried behind structures or surfaces

The Company cannot guarantee that every drainage defect will be identified during a survey where access is limited.

9. Excavation and Drainage Repairs

Some drainage repairs require excavation in order to expose underground pipework.

Excavation works may involve digging through surfaces such as soil, gravel, paving, driveways or landscaped areas.

The Company will take reasonable care when carrying out excavation work, however the Customer acknowledges that excavation may cause disturbance to surfaces and surrounding areas.

Reinstatement of surfaces may vary depending on the type of surface and materials available.

10. Underground Services

Customers are responsible for informing the Company of any known underground services including:

• Water pipes
• Gas pipes
• Electrical cables
• Telecommunications lines
• Private utility services

Where such information is not disclosed or services are not clearly marked, the Company cannot accept responsibility for damage to undisclosed underground services.

11. Water Supply Requirements

Certain drainage services, including high pressure jetting, require access to a water supply.

Customers are expected to provide access to a suitable water supply where reasonably possible.

If no water supply is available and water must be sourced from an alternative location, additional charges may apply for time, transportation and water sourcing costs.

12. Customer Responsibilities

The Customer agrees to provide safe and reasonable access to the property and work areas.

Customers must ensure that:

• Work areas are free from hazards
• Pets and animals are controlled
• Access routes are unobstructed
• Relevant property information is disclosed where known

Failure to provide safe access may result in delays or suspension of works.

13. Payment Terms

Payment for services is due immediately upon completion of the works unless otherwise agreed in writing.

For commercial customers, payment terms may be agreed separately and typically fall within 7 days of invoice.

Failure to make payment within the agreed timeframe may result in additional recovery costs and interest being applied in accordance with applicable legislation.

The Company reserves the right to suspend further work where outstanding balances remain unpaid.

14. Insurance Claim Introductions

Where appropriate, Vantage Drain Services may introduce customers to a regulated loss assessor or claims management company to assist with property insurance claims.

Vantage Drain Services does not provide loss assessor or claims management services and does not negotiate or manage insurance claims on behalf of customers.

Any claim handling services will be provided directly by the appointed loss assessor under their own terms and mandate agreement.

Vantage Drain Services may receive an introducer or referral fee where a customer chooses to proceed with services provided by the loss assessor following an introduction.

Customers are under no obligation to use any third-party services introduced by Vantage Drain Services.

14A. Claim Checker Tool — Important Disclaimer

Vantage Drain Services provides access to an online Claim Checker tool (the "Tool") on this website as a free, informational resource only.

Not Financial or Legal Advice

The Tool does not constitute financial advice, legal advice, insurance advice, or claims management advice of any kind. Any output, result, indication, or suggestion generated by the Tool is provided for general informational purposes only and must not be relied upon as a definitive assessment of your insurance entitlement, claim value, or likelihood of success.

No Guarantee of Claim Outcome

The Tool does not guarantee that any insurance claim will be accepted, approved, or paid by your insurer. Insurance claim outcomes are determined solely by your insurer in accordance with the terms and conditions of your individual policy. Vantage Drain Services has no influence over, and accepts no responsibility for, any decision made by your insurer.

Accuracy of Information

The Tool relies on information entered by the user. Vantage Drain Services does not verify the accuracy of information submitted through the Tool and accepts no liability for results generated based on inaccurate, incomplete, or misleading information provided by the user.

Third-Party Referral

Where the Tool suggests that a user may have a valid insurance claim, the user may be introduced to a regulated third-party loss assessor or claims management company. Any services provided by that third party are governed entirely by the third party's own terms, conditions, and regulatory obligations. Vantage Drain Services is not responsible for the conduct, advice, or outcomes of any third-party service provider.

Vantage Drain Services may receive an introducer or referral fee where a user proceeds with services offered by a third party following use of the Tool. This does not affect the user's rights or the independence of the third-party service provider.

No Liability

To the fullest extent permitted by applicable law, Vantage Drain Services accepts no liability for:

• Any loss, damage, or expense arising from reliance on the Tool's output
• Any decision made by a user based on the Tool's results
• Any claim that is rejected, reduced, or disputed by an insurer
• Any actions taken or not taken by a user following use of the Tool
• Any services, advice, or outcomes provided by any third party introduced via the Tool

No Obligation

Use of the Tool does not create any contractual obligation between the user and Vantage Drain Services. Users are under no obligation to proceed with any service, referral, or recommendation generated by the Tool.

Independent Advice

Users are strongly encouraged to seek independent legal, financial, or insurance advice before making any decisions regarding an insurance claim. The Tool is not a substitute for professional advice tailored to your individual circumstances.

15. Third Party Contractors

Where necessary, the Company may introduce the Customer to third party specialists including contractors, surveyors or insurance professionals.

Any agreements entered into with third parties will be directly between the Customer and the third party.

The Company shall not be responsible for services or advice provided by third parties.

16. Limitation of Liability

The Company shall carry out all work with reasonable care and skill.

However the Company shall not be liable for:

• Pre-existing drainage defects
• Hidden structural failures within pipework
• Damage caused by undisclosed underground services
• Indirect or consequential losses
• Loss of business or profit

To the maximum extent permitted by law, the Company's liability shall be limited to the value of the services provided.

17. Health and Safety

The Company reserves the right to suspend or refuse work where health and safety concerns arise.

Work may be postponed where conditions are unsafe or access is restricted.

18. Complaints

If the Customer is dissatisfied with the services provided, they should contact the Company as soon as possible so the matter can be investigated and resolved where possible.

19. Force Majeure

The Company shall not be liable for delays or failure to perform services where such delays arise due to circumstances beyond reasonable control.

These circumstances may include severe weather conditions, supply chain disruptions, equipment failure or other unforeseen events.

20. Governing Law

These Terms and Conditions shall be governed by the laws of England and Wales.

Any disputes arising from services provided by the Company shall be subject to the jurisdiction of the courts of England and Wales.

21. Acceptance of Terms

By instructing Vantage Drain Services to carry out works, the Customer confirms that they have read, understood and agree to these Terms and Conditions. These Terms apply whether the service is arranged verbally, online, by telephone or in writing.