Privacy Policy

1. Who We Are

Business name: Vantage Drain Services
Website: vantagedrainservices.co.uk
Telephone: 0800 001 6203
Email: info@vantagedrainservices.co.uk
Address: Halifax, West Yorkshire, England

We are the data controller for the personal information we collect about you.

2. What Personal Data We Collect

We may collect and process the following personal data:

• Identity data: your name
• Contact data: telephone number, email address, postal address or postcode
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website
• Usage data: information about how you use our website and services
• Communications data: messages, enquiries or feedback you send us via our contact form, telephone or email
• Transaction data: details of services you have purchased from us and payment records

3. How We Collect Your Data

We collect data through the following means:

• When you complete a contact or enquiry form on our website
• When you call us or send us an email
• When you book a service or request a quote
• Automatically via cookies and similar tracking technologies when you browse our website
• When you interact with our chat assistant or booking tool

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations
• To arrange and carry out drainage or plumbing services at your property
• To process payments and manage invoices
• To send you service-related communications (e.g. appointment confirmations)
• To improve our website and services
• To comply with our legal obligations
• To send you marketing communications where you have given consent or where we have a legitimate interest (you can opt out at any time)

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: processing is necessary for our legitimate business interests, such as improving our services and communicating with customers
• Legal obligation: processing is necessary to comply with a legal obligation
• Consent: where you have given us explicit consent to process your data for a specific purpose (e.g. marketing emails)

6. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device. We use:

• Strictly necessary cookies: required for the website to function correctly
• Analytical/performance cookies: allow us to recognise and count visitors and see how they move around the site (e.g. Google Analytics)
• Functionality cookies: used to recognise you when you return to our website

You can set your browser to refuse all or some cookies. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

7. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties only where necessary:

• Service providers who assist us in operating our website and delivering our services (e.g. booking systems, email platforms)
• Payment processors for handling transactions securely
• Professional advisers including lawyers and accountants where required
• Regulatory authorities or law enforcement agencies where required by law

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

• Customer and transaction records: retained for 6 years in line with HMRC requirements
• Enquiry and contact data: retained for up to 2 years unless a service relationship is established
• Marketing consent records: retained until you withdraw consent

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data in certain circumstances
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: request transfer of your data to you or a third party in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing purposes
• Rights related to automated decision-making: not be subject to decisions made solely by automated processing that significantly affect you

To exercise any of these rights, please contact us at info@vantagedrainservices.co.uk. We will respond within 30 days.

11. Marketing Communications

Where you have consented to receive marketing communications from us, you may opt out at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us directly at info@vantagedrainservices.co.uk
• Calling us on 0800 001 6203

12. Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the UK's supervisory authority:

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@vantagedrainservices.co.uk
• Phone: 0800 001 6203
• Website: Contact page